Job Description
General Position Summary
Under the direction of the General Manager of HR & Administration and Senior Administrative Assistant, this position is responsible for the day-to-day operations of the Human Resources and Administration department.
This position is expected to be a conceptual thinker with superb organizational and time management skills. In addition, you must be reliable and should accurately follow instructions with the ability to multitask and acclimatize to a fast-paced environment.
Essential Job Functions
Customer Service
Handle customer inquiries, complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
* Generate and provide product investigation reports to Production Department as necessary.
* Identify and assess customers' needs to achieve satisfaction.
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Facilitate collaboration with other departments to resolve customer inquiries and issues
* Maintain solid customer relationships by handling questions and concerns with speed and professionalism.
* Maintain inquiry records and reports to management team periodically
* Plan, prioritize and delegate work tasks to ensure proper functioning of the department
* Ensure the necessary resources and tools are available for quality customer service delivery
* Take ownership of customers issues and follow problems through to resolution
* Develop service procedures, policies and standards
Office Administration
* Providing clerical and administrative support to multiple supervisors.
* Liaise with executive and administrative assistants to handle requests and queries from senior managers.
* Send, Receive, and Sort out UPS / USPS mail and packages.
* Hosts company guests. (set up the meeting room and prepare and organize company gifts for guests ).
* Office troubleshooting for minor technical issues, in-person technical support for hardware installation, and other light IT duties
* Assists new employee preparation and resignation employee exit. (e.g. set up the email address, and phone extension)
* Administration of cloud-based services, including Office 365, Zendesk, RingCentral, and other services as necessary
* Office management, including the ordering office supplies and miscellaneous maintenance as required
* Assists company events (Company-wide Mid Year, Year End Meeting, Charity Classic Golf Tournaments, and other corporate events).
* Assisting with special projects as needed
* Liaise with facility management vendors, including cleaning, catering, and security services.
* Completes operational requirements by scheduling and assigning administrative projects,
expediting work results.
*
- Open/terminate state business tax accounts as necessary. Receive state tax-related notices and escalate any issue to an appropriate organization (e.g. Paychex Flex, Department of Revenue)
* Prepare and update necessary documents for regular company procedures.
* Resolves administrative problems by coordinating the preparation of reports, analyzing data, and identifying solutions.
* Maintains corporate calendar.
* Process monthly vouchers for each vendor.
* Assists with all insurance and benefits administration.
* Maintains office business cards of each employee.
* Liaise with insurance brokers to assist with insurance renewals and any auto accident/workers comp claims from employees.
*
* Essential Job Requirements
* - Associate degree or 2 - 3 years of experience as an Administrator. Proven experience as an Administrator, Administrative Assistant, or relevant role.
* Excellent oral and written
* Excellent computer skills in a Microsoft Windows environment. Must include Excel and demonstrated skills in database management and record keeping.
* Excellent organizational and high degree of multi-tasking skills
* Attention to detail and solid problem-solving
* Evidence of the practice of a high level of
* Flexible when required and keen to learn new
* Experience in Human Resource is desirable.
Job Tags
Flexible hours,