Change Management Analyst Job at WSFS Bank, Wilmington, DE

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  • WSFS Bank
  • Wilmington, DE

Job Description

Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive
Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more
We are the region's locally headquartered bank and wealth management company
We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve
We Stand For Service® is more than part of our name, it’s our mission and our purpose
The Change Management Analyst will focus on the people side of change primarily related to implementation of high impact enterprise-wide strategic technology investments
The Change Management Analyst is responsible for successfully leading the transformation from current state to the future state with a focus on improving Associate and customer utilization and adoption leading to realization of sustained business results
The incumbent will play a crucial role in guiding the transition from the current state to the future state for assigned projects, emphasizing enhanced Associate and Customer engagement to realize sustained business outcomes
Job Responsibilities: Apply structured change management methodologies to support multi-departmental initiatives, aligned with the team's change maturity level
Help in establishing and maintaining scalable change management practices across various projects, including the development of toolkits for consistent implementation
Collaborate with Project Managers, Stakeholders, Training teams, and third-party vendors to support the integration of change management into project plans
Provide logistical support for planned releases and operational readiness
Develop, execute and maintain records for project change management activities, such as conducting user impact assessments, feedback surveys, and facilitating retrospectives
Helping establish adoption metrics and other goals to measure change success
Identifying potential risks and resistance to change, supporting strategies to address and mitigate them
Designing and developing communications, presentations, talking points, FAQs, SharePoint pages, etc
Communicating change updates clearly through various channels
Support dialogue and change activities with Sponsors, cross-functional teams, and stakeholders to help identify and address obstacles, ensuring smooth adoption of new processes and applications
Facilitate change management activities with cross-functional team members and stakeholders to identify obstacles that hinder progress and take steps to address them and ensure adoption of the new process, applications etc
Assist and lead, where applicable, the designing, developing, delivering, and managing relevant training and communications for assigned projects and programs
Serve as a consultant/resource to business partners and stakeholders, promoting awareness of change management best practices aligned with overall company strategy
Serve as a communications lead for the Digital team and the Delivery Transformation Program
Minimum Qualifications: Bachelor’s degree in Organizational Development or business-related field or equivalent work experience is required
1+ years of experience leading change for complex corporate environments and enterprise-wide projects
Experience must include leading change management initiatives, communications strategies, organizational design and development, preferably within a Banking or Financial Services environment
3 + years of relevant industry experience in project management, process improvement or related field Industry recognized Change Management Certification or designation is a plus
Must have the ability to proactively manage risks related to change saturation, fatigue and resistance
Must have strong leadership/influencing/relationship management skills
Must have the ability to align interest across the enterprise and drive collaboration among groups
Must have the ability to convey complex situations to audiences of all levels and secure buy in and support from sponsors
Must have proven ability to influence others and attain aggressive goals
Must have the ability to prioritize and manage multiple projects through advance project management skills
Must possess an aptitude for understanding and leveraging technology
Must be a team player, able to work with others effectively and collaboratively at all levels in the organization
Must have exceptional verbal and written communication and interpersonal skills
Must have the ability to travel within the WSFS Bank footprint
WSFS Bank is inclusive and supportive of individual needs
If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at

careers@wsfsbank.com

WSFS is an equal opportunity employer
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
At WSFS Bank we empower our Associates to forge the careers of their dreams, we guide our Customers to secure their financial futures, and we actively support our Communities so they can fully thrive
We know that when we work together and move forward with purpose a brighter path to the future lies ahead for our Associates, our Customers, and the Communities we serve
WSFS Financial Corporation (WSFS) is a multibillion-dollar financial services company
Its primary subsidiary, WSFS Bank, is the oldest and largest locally-headquartered bank and trust company in the Greater Philadelphia and Delaware region
As of March 31, 2023, WSFS Financial Corporation had $20.3 billion in assets on its balance sheet and $65.6 billion in assets under management and administration
WSFS operates from 119 offices, 92 of which are banking offices, located in Pennsylvania (61), Delaware (39), New Jersey (17), Virginia (1) and Nevada (1) and provides comprehensive financial services including commercial banking, retail banking, cash management and trust and wealth management
Other subsidiaries or divisions include Arrow Land Transfer, Bryn Mawr Capital Management, LLC, Bryn Mawr Trust®, The Bryn Mawr Trust Company of Delaware, Cash Connect®, NewLane Finance®, Powdermill® Financial Solutions, WSFS Institutional Services®, WSFS Mortgage®, and WSFS Wealth® Investments
Serving the Greater Delaware Valley since 1832, WSFS Bank is one of the ten oldest banks in the United States continuously operating under the same name.

Job Tags

Work experience placement,

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