Job Description

Req ID: 295508

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network-Voice/Collaboration-Cisco -Systems Integration Senior Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Your Impact

The Voice Engineering Team within Goldman Sachs manages a wide array of products which are used by every employee in the firm. We are looking for an experienced professional with engineering and program management skills to assure delivery of voice related technologies within the global and regional scopes. Driving down costs and reducing risk through environment ownership and optimization are the parallel goals in this position. Providing expertise in support of operational organizations will assure speed of issue resolution and integration of lessons learned into product development cycle.

How will you fulfill your potential?

• Managing business, technology or risk-driven programs and projects across voice products to ensure they meet the firm’s requirements. Products will include Carrier products, IP-PBX, Cloud-PBX, Voicemail, SBC.
• Design deployment models standards, upgrade procedures and monitoring procedures for voice platforms.
• Interface with global team members to provide consistent product offerings.
• Perform engineering / design reviews.
• Manage product lifecycles for voice platforms.
• Provide escalation support and advance troubleshooting of critical issues on voice platforms.
• Document the design, architecture, monitoring and support aspects of the supported platforms.
• Analyze production outage trends and recommend long-term product fixes
• Engineer and streamline operation workflow process.

Basic Qualifications

• Minimum 4 years of experience in design, deployment, and support of voice platforms.
• Hands-on experience on Cisco voice products including Communications Manager, Unity Connection, Voice ISR Gateway etc.
• Experience with Cloud Migration - SIP, SBC, AWS
• Experience with Cloud Telephony PBX (Zoom/Teams)
• Experience on various enterprise voice products such as Asterisk IP-PBX, Audio Conferencing bridges
• Understanding of Voice Integration APIs
• Experience on Telecom Carriers management
• Experience in engineering, deployment and support of large scale, multisite voice communication systems.
• Thorough understanding of the voice communication concepts and protocols - SIP, SDP, TDM/PSTN
• Ability to clearly document deployment designs and related management and support procedure

Preferred Qualifications

• Led global voice technology projects involving both engineering and operations deliverables.
• Ability to analyze production data in order to spot anomalies in configurations or logs.
• Capable of automating repetitive tasks in a production environment.
• Experience with Networking, Security and VMware.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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