Job Description

Job Description

Cognizant is one of the world’s leading professional services companies, we help our clients modernize technology, reinvent processes and transform experiences so they can stay ahead in our constantly evolving world. Cognizant is looking to expand our team and your skills are needed! Are you interested? If so, please apply in order to be considered. We look forward to reviewing your application!

The primary responsibilities of a Team Manager are to maintain Service Level Agreement, manage performance and productivity governance activities, represent the product lines through regular stakeholder interaction, and provide valuable insights to the internal management as well as vendor operations.

• Meet defined metrics, benchmarks and following standard processes and policies

• Interface with the management both in terms of cascading messages from senior management and putting strategies into practice or modifications required for the process based on decisions taken

• Identify & suggest Business improvement opportunities

• Identify & drive opportunities to enhance service delivery & customer experience

• Identify cost optimization opportunities

• Drive business excellence to add value to client

• Manage Operations; Supervise the team on a daily basis, ensure SLAs are monitored and met consistently

• Work closely with the Deputy General Manager and help lead client meetings

• Owning all regular reports (WBRs, MBRs, and QBRs) and coordinating their completion

• Lead support sync meetings to share issues and best practices; results of coaching sessions

• Participate and or lead review meetings, identify improvement plans and track until closure

• Screen applicants for the Recruitment Workflow

• Identify, assess and resolve complex business problems/issues and provides alternative scenarios.

• Self-directed within broad goals and strategic direction in satisfying organization or client objectives. Cognizant.com

• Accountable for client satisfaction, against service level agreement, and ensures achievement of key performance indicators/project milestones.

• Contributes broad and deep knowledge in areas of functional or business specialization across a broad operational framework/range of projects.

• Education: A bachelor’s degree in business administration, management, sales, marketing or a related field (desired)

• Experience: At least 5+ years of relevant work experience plus minimum 2 years work experience at a Supervisory / Leadership level in a Project Management, Stakeholder Management, Related BPO operations. Experience working with Global Teams is a plus.

• Technical Skills: Desired experience with Google Spreadsheet or its equivalent e.g. Microsoft Excel PivotTable, charts, statistical functions.

The hourly rate for this position is $22.21-$21.35, dependent on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information. Applications are accepted on an ongoing basis.

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