Job Description

We are looking for someone who is proactive detailoriented and possesses excellent communication skills as youll be the first point of contact for our clients seeking urgent plumbing assistance. If youre passionate about delivering topnotch customer service and have a keen interest in supporting our mission to provide reliable plumbing solutions we encourage you to apply for this exciting opportunity.

Responsibilities

• Answer phone calls and respond to customer inquiries promptly
• Schedule appointments for plumbing services and coordinate with field technicians
• Maintain accurate records of customer interactions and service requests
• Assist in billing and invoicing processes to ensure timely payments
• Manage office supplies and inventory to ensure the office runs smoothly
• Create and update reports regarding service calls and customer feedback
• Aid in the development of marketing materials and social media campaigns

Requirements

• High school diploma or equivalent; additional education in office administration is a plus
• Proven experience as an office assistant or in a similar administrative role
• Strong communication skills both verbal and written
• Proficiency in Microsoft Office Suite and other office software
• Excellent organizational and multitasking abilities
• Ability to work well under pressure and handle emergencies effectively
• Customerfocused attitude with a strong commitment to service excellence

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